Shipping Policy for Suhaa Jewelry
At Suhaa Jewelry, we are committed to delivering your orders promptly and securely. Please read our detailed shipping policy below to understand how we handle shipping and delivery.
1. Processing Time
- All orders are processed within 1-3 business days (excluding weekends and holidays).
- During peak periods, processing may take longer. We will notify you of any delays.
2. Shipping Methods & Delivery Time
We offer the following shipping options:
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Standard Shipping: Delivery within 5-7 business days.
-
Express Shipping: Delivery within 2-3 business days.
- Shipping times may vary depending on your location and unforeseen circumstances (e.g., weather, customs delays).
3. Shipping Charges
- Shipping costs are calculated at checkout based on your location and chosen shipping method.
- Free standard shipping is available for orders over $X (specify amount).
4. Order Tracking
- Once your order is shipped, you will receive a confirmation email with a tracking number.
- You can use the tracking number to monitor the status of your shipment.
5. International Shipping
- We ship internationally to selected countries.
- Delivery times for international shipping may vary depending on customs clearance and local postal services.
- Import duties, taxes, and customs fees (if applicable) are the responsibility of the customer and will be billed separately.
6. Undeliverable Packages
- If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for any additional shipping fees to reship the order.
- We recommend double-checking your address before placing your order.
7. Lost or Stolen Packages
- Suhaa Jewelry is not responsible for lost or stolen packages once they are marked as delivered by the carrier.
- If your package is lost in transit, please contact us so we can assist you in filing a claim with the shipping carrier.
8. Order Modifications and Cancellations
- Orders can be modified or canceled within 24 hours of placing the order.
- After 24 hours, the order will be processed, and no changes can be made.
9. Contact Us
If you have any questions or concerns about your shipment, please reach out to us:
Email: info@suhaa.us
Phone: +1 934-214-5208
Thank you for choosing Suhaa Jewelry. We are dedicated to ensuring your order arrives in perfect condition and on time.